Privacy Policy
Protecting Your Information.
Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) collects, uses and safeguards personal and business information transparently, lawfully and securely - in line with internationally recognised privacy principles.
Information Collected
We collect only the information necessary to deliver our services.
- Contact & business details
- Enquiry & quotation data
- Supplier onboarding information
- Technical & analytics data
Analytics
We use privacy-respecting analytics to understand site usage.
- Aggregated, anonymised metrics
- No sale of personal data
- Consent-based marketing
- Preference controls
Supplier & Buyer Data
Business information from suppliers and buyers is handled with care.
- Used for onboarding & trade
- Shared only as necessary
- Confidentiality safeguards
- Retention aligned to need
Storage & Retention
Data is stored securely and retained only as long as necessary.
- Secure cloud storage
- Encrypted in transit & at rest
- Defined retention periods
- Secure deletion when expired
Security
We apply industry-standard safeguards to protect information.
- Access controls & MFA
- Regular security updates
- Activity monitoring
- Incident response readiness
User Rights
Individuals may exercise rights over their data.
- Access & copy
- Correction & update
- Deletion requests
- Withdrawal of consent
- Contact privacy@horeca360.ae
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.