Terms & Conditions
Terms of Engagement.
These terms govern the use of services, website and commercial engagements of Complete Horeca Three Sixty Trading LLC (trading as Horeca 360).
Website Use
By using our website you agree to these terms and to lawful, good-faith use.
- Accurate information
- No unlawful use
- Respect intellectual property
- Acceptable use
Orders
Orders are subject to availability and our acceptance.
- Order confirmation required
- Specifications subject to change
- Minimum order quantities
- Right to decline orders
Pricing
Prices are quoted in the applicable currency and may change.
- Quoted prices prevail
- Taxes & duties as stated
- Errors & omissions excepted
- Currency as agreed
Payments
Payment terms are as agreed in each contract or quotation.
- Agreed payment terms
- Late-payment implications
- Accepted payment methods
- Valid invoicing required
Returns
Returns are handled per our returns policy and applicable law.
- Quality-issue returns
- Perishable goods policy
- Authorised returns only
- Refund & credit handling
Liability
Our liability is as defined in the governing contract.
- Contractual limitations
- No consequential losses
- Good-faith dealings
- Insurance coverage
Intellectual Property
All brand and content rights are reserved by Complete Horeca Three Sixty Trading LLC (trading as Horeca 360).
- Trademarks & logos
- Website content
- No unauthorised use
- Licence on request
Jurisdiction
These terms are governed by the laws of the United Arab Emirates.
- UAE governing law
- Dubai courts jurisdiction
- Dispute resolution
- Severability
Force Majeure
We are not liable for events beyond our reasonable control.
- Natural disasters
- Government action
- Supply disruption
- Notice & mitigation
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.