Compliance Policy
Operating with Integrity.
HORECA 360 conducts business in full compliance with the laws, regulations and trade controls of every market in which we operate.
Legal Compliance
We comply with all applicable UAE and international laws governing commerce, food, taxation and employment.
- UAE commercial & tax law
- Import/export regulations
- Labour & employment law
- Anti-money-laundering controls
Trade Regulations
Our cross-border activities respect the trade controls, sanctions and customs requirements of relevant jurisdictions.
- Sanctions & restricted-party screening
- Export control compliance
- Customs documentation accuracy
- Country-of-origin integrity
Import / Export Compliance
We maintain accurate documentation and lawful processes for all international shipments.
- Lawful licensing & permits
- Accurate HS code classification
- Correct valuation & declarations
- Record retention for audits
Food Regulations
All food products comply with UAE municipal, SFDA and halal requirements as applicable.
- Municipal food safety registration
- Label & allergen compliance
- Halal certification where required
- Shelf-life & storage compliance
Internal Controls
Robust internal controls safeguard assets, data and decision integrity.
- Segregation of duties
- Approval workflows & limits
- Reconciliation & variance review
- System access controls
Record Keeping
We maintain complete, accurate and retrievable business records.
- Transaction & contract records
- Audit-ready documentation
- Defined retention periods
- Secure, tamper-evident storage
Audits
Internal and external audits verify the effectiveness of our compliance framework.
- Periodic internal audits
- Supplier compliance audits
- Third-party verification
- Corrective action tracking
Reporting Violations
Suspected violations must be reported promptly and are handled confidentially.
- Confidential reporting channel
- No-retaliation guarantee
- Prompt investigation
- Disciplinary & remedial action
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.