Privacy Policy
Protecting Your Information.
Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) collects, uses and safeguards personal and business information transparently, lawfully and securely - in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and internationally recognised privacy principles.
Who We Are
Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) is a UAE-based HORECA procurement, sourcing, import and supply chain company headquartered in Dubai, serving hotels, restaurants, cafes, catering companies, hospitality groups and foodservice operators across the UAE and internationally.
For any privacy enquiry, contact us at privacy@horeca360.ae or compliance@horeca360.ae.
- Company: Complete Horeca Three Sixty Trading LLC
- Trading as: Horeca 360
- Location: Dubai, United Arab Emirates
- Email: privacy@horeca360.ae
Information We Collect
We collect only the information necessary to deliver our services and respond to your enquiries. The type of information collected depends on how you interact with us.
- Contact details: name, email, phone, WhatsApp
- Business details: company name, designation, business type
- Enquiry & quotation data: products, quantities, delivery requirements
- Supplier onboarding information: company profile, certifications, trade license
- Buyer account information: delivery address, order history
- Technical data: IP address, browser type, pages visited (via cookies)
Why We Collect Information
We process personal information for specific, legitimate business purposes.
- To respond to your enquiries and provide quotations
- To process and deliver orders
- To manage supplier and buyer relationships
- To improve our website and services
- To send marketing communications (with consent)
- To comply with legal and regulatory obligations
Legal Basis
We process personal information based on one or more of the following legal bases, as applicable under UAE Federal Decree-Law No. 45 of 2021 and other applicable laws:
- Consent: where you have provided clear consent (e.g. marketing communications, non-essential cookies)
- Contract performance: to fulfil requests, quotations and orders
- Legitimate interests: to operate and improve our business
- Legal compliance: to meet regulatory and tax obligations
How Information Is Used
Your information is used only for the purposes for which it was collected. We do not use your information for unrelated purposes without your consent or another valid legal basis.
- Responding to enquiries and providing quotes
- Processing and fulfilling orders
- Supplier evaluation and onboarding
- Buyer account management
- Service improvement and analytics
- Marketing (only with explicit opt-in consent)
Analytics
We use privacy-respecting analytics to understand how visitors use our website. Analytics cookies are only activated after you provide consent through our cookie banner or Cookie Settings.
- Google Analytics 4 (consent-based)
- Aggregated, anonymised metrics
- No sale of personal data
- Consent-based marketing
- Preference controls available anytime
Marketing Communications
We may send you marketing communications (product updates, offers, company news) only if you have explicitly opted in via a separate marketing consent checkbox. You can withdraw marketing consent at any time without affecting your other interactions with us.
- Separate, explicit opt-in required
- Unsubscribe at any time
- Withdrawal does not affect service
- No marketing without consent
Supplier & Buyer Data
Business information from suppliers and buyers is handled with care and used solely for the purpose of evaluating, managing and supporting the commercial relationship.
- Used for onboarding & trade
- Shared only as necessary
- Confidentiality safeguards
- Retention aligned to need
Storage & Retention
Data is stored securely and retained only as long as necessary for the purposes for which it was collected, or as required by law.
- Secure cloud storage
- Encrypted in transit & at rest
- Defined retention periods
- Secure deletion when expired
International Transfers
As a global trade company, some of your information may be processed by service providers located outside the UAE. We ensure appropriate safeguards are in place for any international transfer of personal data.
- Service providers bound by confidentiality
- Transfer safeguards in place
- Compliance with UAE data protection law
- Minimal cross-border data sharing
Data Security
We apply industry-standard safeguards to protect your information from unauthorised access, alteration, disclosure or destruction.
- HTTPS encryption for all data in transit
- Access controls & multi-factor authentication
- Regular security updates
- Activity monitoring
- Incident response readiness
Your Rights
Under UAE Federal Decree-Law No. 45 of 2021 and applicable privacy laws, you may have the following rights regarding your personal data:
- Access: request a copy of your data
- Correction: update inaccurate information
- Deletion: request erasure where applicable
- Withdrawal of consent: withdraw consent at any time
- Objection: object to certain processing
- Data portability: receive your data in a structured format
- Contact privacy@horeca360.ae to exercise these rights
Contact Details
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
- Email: privacy@horeca360.ae
- Compliance: compliance@horeca360.ae
- Phone: +971 50 262 7646
- Address: Dubai, United Arab Emirates
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.