Supplier Code of Conduct
Growing Together Responsibly.
Our Supplier Code of Conduct defines the ethical, social, quality and environmental standards every HORECA 360 supplier is expected to uphold.
Business Ethics
Suppliers must conduct business with honesty and integrity.
- No bribery or corruption
- Accurate records & invoices
- Fair trade practices
- Conflicts-of-interest disclosure
Human Rights
Suppliers must respect internationally recognised human rights.
- No forced or child labour
- Freedom of association
- Non-discrimination
- Safe working conditions
Fair Labour
Workers must be treated fairly and paid lawfully.
- Lawful wages & hours
- No harassment or abuse
- Freedom of employment
- Humane treatment
Environmental Responsibility
Suppliers must minimise environmental impact.
- Resource efficiency
- Emissions & waste control
- Lawful environmental compliance
- Sustainable sourcing
Food Safety
Food suppliers must uphold rigorous food safety standards.
- HACCP-aligned processes
- Allergen control
- Hygiene & sanitation
- Traceability & recall readiness
Anti-Corruption
Suppliers must not offer or accept bribes or improper advantage.
- Zero facilitation payments
- Gift & hospitality limits
- No kickbacks
- Reporting obligations
Compliance & Quality
Suppliers must meet agreed quality and compliance standards.
- Product specification conformance
- Regulatory compliance
- Continuous quality improvement
- Timely corrective actions
Continuous Improvement
Suppliers are expected to improve over time.
- Performance scorecard engagement
- Capability development
- Innovation collaboration
- Best-practice sharing
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.