Food Safety Policy
Committed to Food Safety.
From supplier qualification to last-mile delivery, HORECA 360 protects product integrity and consumer safety at every step, aligned with HACCP principles wherever applicable.
Supplier Qualification
Only suppliers that meet our food safety and quality standards are approved.
- HACCP / ISO 22000 evidence
- Facility & hygiene audits
- Allergen management controls
- Recall history review
Product Traceability
Every lot can be traced from origin to delivery.
- Batch & lot identification
- Country & farm-of-origin records
- One-up / one-down traceability
- Rapid recall retrieval
Cold Chain Management
Temperature-sensitive products are monitored throughout the chain.
- Validated cold-chain logistics
- Temperature monitoring & logging
- Excursion response procedures
- Storage temperature compliance
Quality Inspection
Incoming and outgoing products are inspected against specification.
- Inbound quality checks
- Visual & sensory inspection
- Specification conformance
- Non-conformance quarantine
Recall Procedures
A defined recall process enables swift withdrawal of unsafe product.
- Recall decision protocol
- Customer notification tree
- Stock isolation & reconciliation
- Root-cause & post-recall review
Storage Standards
Warehousing meets hygiene, segregation and pest-control standards.
- Clean, pest-controlled facilities
- Allergen & chemical segregation
- FIFO stock rotation
- Temperature-zone compliance
Food Safety Awareness
Our teams are trained to uphold food safety in daily operations.
- Food hygiene training
- Allergen handling awareness
- HACCP principle familiarisation
- Refreshers & assessments
Continuous Monitoring
Food safety performance is measured and improved continuously.
- Incident & near-miss logging
- Corrective action tracking
- KPI monitoring & reporting
- Annual management review
Responsibilities
This policy applies to all Complete Horeca Three Sixty Trading LLC (trading as Horeca 360) directors, employees, contractors, agents, suppliers and business partners. Leadership is accountable for embedding its principles; every individual is responsible for upholding them in daily operations.
- Tone from the top: executive ownership of compliance
- Clear roles for procurement, quality, finance and legal teams
- Supplier acknowledgement of policy terms
- Regular training and awareness programmes
Reporting Concerns
Concerns about non-compliance, misconduct or breaches may be raised in good faith without fear of retaliation. Complete Horeca Three Sixty Trading LLC is committed to investigating reports promptly, fairly and confidentially.
- Email our governance team at compliance@horeca360.ae
- Speak with your assigned business contact
- Reports handled confidentially and without retaliation
- Timely investigation and appropriate corrective action
Review Process
This policy is reviewed at least annually and whenever significant legal, operational or regulatory changes occur, to ensure it remains current, effective and aligned with best practice.
- Annual policy review cycle
- Interim reviews on regulatory change
- Version control and change log
- Approval by senior management
Partner with Confidence
Whether you are a supplier, manufacturer, distributor or hospitality business, HORECA 360 is committed to building lasting partnerships through transparency, quality and trust.